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FAQ

Frequently Asked Questions

What Services do Bright Spark Media provide ?

Bright Spark Media provide the following services:

 

  • WordPress Website Management
  • WordPress SEO
  • WordPress Speed up
  • WordPress Error Fix
  • Graphic Design
  • Content Writing
  • Photography/Image Editing

How does your Monthly plans work ?

Simply, choose the plan most suitable for your needs. After you sign up and pay the first month, we get to work immediately. You can create a temporary admin login where we install a plugin on your dashboard which connects to our remote console. From there we can update your themes, plugins and core software and monitor and carry out various tasks to keep your website clean and running smooth.

For UNLIMITED EDITS PLANS we would need a secure administrator login to carry out edits/uploads and various tasks you require.

You will be charged every month on the same date either by Paypal or stripe.

Whats Included in your UNLIMITED EDITS PLAN ?

  • Unlimited edits means unlimited. We can upload as many blog posts with images as you want. We can change any text on a page as many times as you want. We can carry out image or text content changes anywhere on your site as often as you wish. What is not included is programming changes or editing code to change the visual layout of your website.

Do you manage WooCommerce websites ?

Yes, All WordPress websites are included in our monthly plans.

What if I have multiple sites to manage ?

Normally, it’s one website per plan. But if you are an agency or designer with many sites then contact us and we can provide a customised quote.

Does it matter what hosting company I use ?

No, it does not matter.

Do you provide Hosting ?

Yes we can. We use Siteground and we can create an account on your behalf with your name as the title holder. We can register your domain and set up your hosting account and prepare your website in this hosting account.

What are your hours ?

We are available 24 hours a day. Obviously we do go to bed at some stage 🙂 but we are available to take messages via LIVE CHAT or email or even whatsapp anytime and we will get back to you at the nearest available time.

My website has been hacked I think, Can you fix it ?

Yes, we can. We aim to clean your site within 48 hours of all malware.

Can you provide custom work ?

Yes, we provide custom web development work on websites. Please feel free to contact us with your proposal and we will get back to you asap.

What payment methods do you accept ?

We accept payments via PayPal and Stripe. With either you can use a credit/debit card or your PayPal account.

To manage my website, what do I need to give you ?

For our CARE and SECURITY PLANS, all we need is a one time login as an admin so we can install a very light plugin on your site which will connect to our remote console. From there you can delete the login you supplied as we work remotely to take care of your site. We can monitor, update, scan and take care of your site.

For our UNLIMITED EDITS PLAN we will need an Admin Login for the period of time you work with us so we can implement any text/content changes, upload blog posts etc required.

For web design service, you have an option for monthly payments, Can you explain this ?

Yes, we offer a very attractive price for people who want to take up the offer and not have to outlay large costs in one payment. Our prices and plans for monthly web design require an initial small deposit (i.e €99 depending on the plan) and monthly payments up to 12 months to cover the cost of the website.

Can I change plans after I have signed up ?

Yes, changing plans is no problem. Just let us know the new plan and we can upgrade or downgrade the subscription.

How long is your monthly plans contract for ?

For our Monthly WordPress plans, there is no minimum period, no long term contracts, no lock ins. If you want to cancel, pause or change plans at any time, please let us know.

What if my site breaks or it has errors ?

Before commencing any work on your website, we do a full backup of your site to a remote server. We are here to help your website run smoothly and fix any errors you might encounter. With a full backup we can rewind back to any day and restore your site.

Do You Need My cPanel or FTP details ?

No we do not. That information is not required for our service.

Does your plugin work with the latest version of WordPress ?

Yes. It is our duty always to keep the Plugins up-to-date and to work with the latest version of WordPress.

I have a registered VAT Number from a different Country ?

We charge VAT @21% on top of every price quoted. if you have a registered VAT number from a different country, please input the full VAT number in the checkout process and you can enjoy VAT @ 0%.

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